Public Concerned or They Don't Know?

Is the tax paying public concerned at all that after 11PM there are at times only two and three 911 operators to take calls for the ENTIRE COUNTY?

Or at the start of rush hour on Long Island between 530AM and 6:30AM there are 2 operators on.

They should foil records that show the back up of calls (calls WAITING TO BE ANSWERED..in effect a busy signal) when an accident happens at this hour.

Every cell phone user calling in the accident; mean while the people waking up with chest pains, those bng burglarized; those who discovered thr car stolen have to listen to a recording that ALL operators are on other calls (all TWO of them).

What a crock. All TWO (2) operators.

This in Suozzi's effort to curtail overtime; to cut 'roll call numbers'; to minimize staffing.

Unfortunately it comes at the expense of the taxpayers bng unable to reach thr first link to safety in a timely manner.

WOW....Is the PUBLIC CONCERNED or are they just DON'T KNOW?

Tommy doesnt care...who is going to know?? You wake up with severe chest pain at 5am and dial 911. While you are listening to the "all operators are busy" recording...you go to meet your maker? Dead men tell no tales.

WOW...You put it in a great perspective.

Hopefully some great defense lawyers get rich off the County's dime (taxpayer money actually).

Perhaps then thr eyes will open to the shenanigans bng pulled within the inards of the County.

[sally ride]

so where is the police comish? Isn't emergency services part of the NCPD?

[tomtomtom]

the commish is just a picture puppet from tommy-boy
in over half the pictures you see him in that is just a cardboard cut-out with tommy-boy behind it talking, kinda like oz

:D

New York Secretary of State Presents County with $4.5 Million to Upgrade 911 System

Jul 07, 2005 News Release
New York Secretary of State Randy A. Daniels today presented a check of $4,498,058 to Nassau County to upgrade its 911 system to be capable of pinpointing the location of incoming wireless 911 calls. Secretary Daniels, who serves as chair of the New York State 911 Board, joined County Executive Thomas R. Suozzi and Nassau County Police Commissioner James Lawrence at the county's police headquarters building in Mineola.

"Emerging technology is providing additional means of protecting public safety, and we are pleased to work closely with Nassau County to help them utilize this technology to improve security," said Daniels. "I commend County Executive Suozzi, Commissioner Lawrence and emergency services personnel for thr commitment to implementing an effective E911 system."

"Public safety must be a top priority at all levels of government, and New York State has a strong partner in Nassau County," Secretary Daniels said. "This State grant will build upon the county's efforts to provide comprehensive E911 services, to ensure that individuals who require emergency services can be located even if they can't relay thr exact location."

"Our priority in Nassau County is always our resident's safety. This money will enable us to improve the technology so our dispatchers can pinpoint the location of a wireless caller and alert our first responders quickly," said County Executive Suozzi. "This grant is a terrific example of the State's commitment to partnering with local law enforcement to save lives."

Today's grant plus a previous grant of $5,998,324 under the State's Expedited Deployment Funding Program, Nassau County has now recved $10,496,382 for computer equipment to upgrade its 911 system, including a computer-aided dispatch system. The upgrades will allow county 911 dispatchers to identify and pinpoint the location of wireless calls they recve.




With all this money recved for the 911 system you would think the county would hire more emergency operators.Suozzi where is your head at... OK , reach up your behind and pull it back out !!!

[tomtomtom]

we still cannot pinpoint a wireless call, where did that money go?

...Nassau County has now recved $10,496,382 for computer equipment to upgrade its 911 system, including a computer-aided dispatch system. The upgrades will allow county 911 dispatchers to identify and pinpoint the location of wireless calls they recve.
That's a lot of money...and they dont even have the manpower to run it :cry: :cry: :evil:

They spread the manpower in other departments throughout headquarters.

Pay them in the position of operator, but deploy them in position of clerk.

Still does not defend the departments decision to allow only 2 and three operators plugged in taking calls. That is disgusting and a disgrace.

All the money residents pay in taxes and there are, at times, only two and three operators plugged in to take calls because THEY have CUT ROLL CALL NUMBERS.

On chanel 12 tonight McDonald (handsome but skinny) said that they always have 30 folks ready to jump on the phones - Can those other 28 actually do the job? If so sit them down at a phone and make your boss proud. If not, get rid of all the dead wood hanging around flirting with the bosses. This crap always happens in a chicken coop. I bet these do-nothings want time and a half and will sit down for that. I hate girls. If they are forced to do the job, do they cry? uuuuuuuuuuuuuuuuuuugh!

[operator 13]

I would love a nassau county resident to go to the communications operation and see for themselves what really goes on. do not let them know you are coming because all of the brass will make it look like they have more people than they really do. for instance today news 12 came down (announced) to see what really goes on,a chief from upstairs told them in front of a news 12 camera that there are always at l 30 people on in a shift. well that is pure bull. first they had civilian supervisors signed on like they take calls just to make the numbers on the board look higher. another way to bullshit the residents of nassau county. who are they trying to kid anyway???. they not only cut the overtime of the police they cut our overtime down to nothing. and of course there are not enough operators as it is. thr newest plan is to make more operators work an 11 am shift to 11 pm shift so the numbers look higher again. than they take some of the 911 operators and put them in a room that takes reports from police officers that have already gone on a call and have to call that report in. (that is a job of people called PSA"S they have them all over the precincts and headquarters working a clerks job for more money than the clerk gets. but meanwhile the 911 operators are taking reports. talk about abuse of county money? they also have them (911 operators) working in thr (chiefs inspectors etc ) offices as clerks doing the job of a clerk . what is wwrong with this picture.?????? yes nassau county police the higher ups just dont care about the citizens of this county the cops and 911 operators do but they make sure that the officer or the 911 operator doesnt get to talk to the media or there will be consequences that will follow for them. so we as officers on the street and communication operators of 911 want you to know we really do care about our residents,start questioning the higher ups. :cry:

Excellent, educational statement. I bet the brass makes so much money, they look upon the waste as pennies and as long as it is not thr penny, who cares. Do any of them live in Nassau? We have the second highest property taxes in the US and we get 2 police operators over night?

Why does our print media look the other way? Where is NIFA, Whom can we get to investigate this? How can I help?

30 people on a shift? FOIL the roll calls and let a civilian explain it. On the nights the numbers go down to the 20's.

15 Operators work at the dispatching consoles; 2 in teletype; 1 in switchbord; a second as relief (2 on the day tour) and 2 assigned to handle alarms. Of the remaining, there are breaks and meals.

Face it...numbers have been cut to such a minimal. Morale has been cut to sub-terranian levels. They do not allow the usage of accrued time off (comp time that you have ALREADY worked for and earned); they deny vacation accrued time for a month at a time at thr own whim and desire.

What incentive do these people give to have new hires stay? They question why the Communications Bureau has a revolving door with new hires. Fine to listen to the brass, but how about talking to those that 'do the job.'

C'mon News 12, you heard thr side (the brass), now hear the truthful side from the workers. Talk to some of us who actually do the job.

News 12 was told on thr tour that 'employees can redeployed from other area's during busy times."

When the que backs up with calls waiting, it takes time to call an operator from another department. Then they have to bodily get themselves to the working floor.

Then they have to rememner how to sign on.

By the time this happens, the caller waiting three minutes has already come to thr fate.

Additionally, what 'extra' employees can be redeployed at night. All the administrative 'clerk' position that they work in are off. They have the benefit of working day tours, Monday through Friday.

What happens on a busy Saturday night when someone is bng held at gunpoint and there are 20 or 30 calls backed up because every cell phone caller is dialing in to advise the overturn on the parkway or the car fire on the expressway.

The interview today and relay of info was inaccurate and a crock. Let the real truth come out.

[guest 13]

I went food shopping tonite and people around me on the checkout line were waiting also, when i told them I work for 911 they said they heard it on news 12 and they cant believe that this is happening. I told them that the man they saw on TV was blantantly lying saying we have 30 people on at night. we dont even have 30 positions in that place we have 19. So dont think you have 19 operators on at night. just wait till halloween comes and there are not enogh operators to answer your calls while the kids run wild in the streets. wrecking your houses,cars,beating on innocent civilians etc. they are not the same youth as "way Back When" . there wont even be enough cops on the streets because they will also be cut back to bare minimum . than ask Not only Tom suozzi but ask your police brass where the hell were you when you called. this is not a laughing matter peoples lives will be at stake. No but Judy jacobs wants to tuck money away for her raise and other people they think deserve a raise. than use your tax money so thr(county people in suozzis building ) who live in the city get to go back and forth to thr houses in the city with not only county cars but county money. Ask them to explain that while your at it. As an operator I am telling you out of personal experience that there ARE NOT ENOUGH COPS!!!!!!! the PBA is not bullshitting. WE have to send cops from new cassel to N massapequa when there arent enough of our precinct cops. we had to send 5 cops from each precinct last week just to find 4 Robbers who do break in robberies in your houses with weapons to find them. so when they are there we now have to scramble to find a cop for your area when you mom or dad is having a heart attack. it happens everyday wake up nassau county you guys are the ones losing.not tom suozzi :twisted:

I went food shopping tonite and people around me on the checkout line were waiting also, when i told them I work for 911 they said they heard it on news 12 and they cant believe that this is happening. I told them that the man they saw on TV was blantantly lying saying we have 30 people on at night. we dont even have 30 positions in that place we have 19. So dont think you have 19 operators on at night. just wait till halloween comes and there are not enogh operators to answer your calls while the kids run wild in the streets. wrecking your houses,cars,beating on innocent civilians etc. they are not the same youth as "way Back When" . there wont even be enough cops on the streets because they will also be cut back to bare minimum . than ask Not only Tom suozzi but ask your police brass where the hell were you when you called. this is not a laughing matter peoples lives will be at stake. No but Judy jacobs wants to tuck money away for her raise and other people they think deserve a raise. than use your tax money so thr(county people in suozzis building ) who live in the city get to go back and forth to thr houses in the city with not only county cars but county money. Ask them to explain that while your at it. As an operator I am telling you out of personal experience that there ARE NOT ENOUGH COPS!!!!!!! the PBA is not bullshitting. WE have to send cops from new cassel to N massapequa when there arent enough of our precinct cops. we had to send 5 cops from each precinct last week just to find 4 Robbers who do break in robberies in your houses with weapons to find them. so when they are there we now have to scramble to find a cop for your area when you mom or dad is having a heart attack. it happens everyday wake up nassau county you guys are the ones losing.not tom suozzi :twisted:


I hope you called news12 and told them what is the real story !!! you can keep your name private.Just fill them in on the lies the county is telling.

When News 12 gets the pictures of the 'STATUS BOARD' that shows how many operators are on, calls waiting and for how long...etc...they can see for themselves.

It clealy shows the date and time. Let the brass defend this.

It's a nice showing when they give an announced tour to the media and have anyone and everyone plug in (pull the office people/civilian supervisors..etc). As soon as they are out the door, the numbers on the board drop off as the operators unplug and go back to thr clerical positions.

:) :) :) :) :) :) :) :) :) :) :) :) :) :)

VERY GOOD !!!

:) :) :) :) :) :) :) :) :) :) :) :) :) :)

In addition to the ROLL CALL CUT BACK to unsafe numbers (the point of this thread...having 2 or 3 operators taking 911 calls for a county of 1 million plus residents)...there is another important point to make.

Where there used to be perhaps 10 operator's taking calls on a given shift and now there are 2. The volume of calls to those two operators has obviously increased trmendously.

Now, I don't know anyone, anywhere in any profession who is perfect. (although many at 1 West proclaim to be higher than God). So mistakes do happen. Does the brass not realize that having only two ops take the calls that 10 used to take increases the chance of error?

Do they not care that it could be thr relative calling for help and in an effort to expedite the call, the numerical gets inverted (321 instead of 123) and a delay happens.

WAKE UP HEADQUARTERS. A DANGEROUS SITUATION HAS BEEN CREATED.

Hopefully, Suozzola will take the initative and take the night shift at no expense to the taxpayers. That goes for Dennis Dunne as well. Both of them do nothing for the County anyway. Here's a chance to redeem themselves for the chuckleheads that they are.

The 15th District is still waiting for the incumbent's 1st bill introduced in the County Legislature since taking office 11.5 years ago. Talk about taxation without representation.

[Denny Doone]

Hopefully, Suozzola will take the initative and take the night shift at no expense to the taxpayers. That goes for Dennis Dunne as well. Both of them do nothing for the County anyway. Here's a chance to redeem themselves for the chuckleheads that they are.

The 15th District is still waiting for the incumbent's 1st bill introduced in the County Legislature since taking office 11.5 years ago. Talk about taxation without representation.

How dare you? Don't you know I submitted a bill to the Legislature outlawing consideration of the Carrier Pigeon for the County Bird???? If that's not greatness, what is?

PS: Did you forget my bill requesting County Tax deferrals to veterans that recved Purple Hearts for self induced friendly fire???? -There, gotcha!

Now people, don't get your bustles in a tussle. You know that the Swaz has all those top dollar problem solvers he hired to whip DSS into shape on the payroll for lotsa bucks and the money for new operators and for settling law suits where he owes you and lots of other employees salary going back many years, This means that he will save money in staffing in the areas the public cannot see. So Daddy dies when he needs an ambulance. As long as no member of the public or media can drop in on 911 and see why, there can be no law suit there.

Tell me, does the money pot in NCPD favor the men like it does where I work? If so, I commend you for taking action. Too many housewife mentalities where I work who have no concept of thr rights and no backbone to even look at the problem to change things.

Is there some mechanism whereby the public and the employees can monitor and report and get rid of the rot among the management earlier than the next election?

Has this county ever had a decent administration? over 6 million dollars was budgeted to upgrade the elec and other systems at 101 county Seat dr. It never happened. Where did that money go? I guess it went the way of the 911 modernization money.
Eventually, 60 Charles Lindberg (otherwise known as the Suozzi photo-op venue) had to be used.

Why is it that the public listens to the cost-saving promises that are made, and continues to pay huge taxes and never asks where the largess is going? If he is saving money should the taxes not go down?

[guest 13]

Trust me the moneys you say went to 911 did not come here,try asking tom where it went? or better yet ask wsman the money manager of all,let him explain it probably went to that new castle Tom is building for his cronies. Our 911 money probably went to new cars for the top brass of the headquarters club, cause it sure aint with us.

[user 23.99]

I never thought or implied that 911 got any of the money - I know better.

Last night there was a TV show on at 10:00 PM on chanel 2 called,[i]Without a Trace[/i The intro was about a man supposedly stalking a police communication operator because he thought she was responsible for a big delat in the ambulance response to his call stating that his wife was not breathing due to an adverse reaction to a medication - anaphalactic shosk, no doubt. He thought the PCO caused the delay and his wife died.

In Nassau the operators override the faulty system and send a poklice ambulance when they know the fire dept ambulance in a particular town is virtually useless.

Can you imagine how long you might wait if you need help and there are only two operators manning the phone overnight? Do not believe the spin the NCPD puts on this - there are other folks around but they do not know to handle calls.

And now the County and the puppets in PD are trying to cover up to a degree.

Paranoid of people with thr cell phones laying out (camera on them...god forbid a moral and ethical operator takes a picture of THR OWN TOTE BOARD clearly showing THREE OPERATORS on duty or the back up of calls.

Then the Civilian Supv. who forgot where they came from and attempt to gain info on who may be exposing this. Throwing thr wght around and not allowing employees to see thr own ROLL CALLS. How hideous.

C'mon, where are your ethics. Two or three or four operators aty ANYTIME of the day or night is DANGEROUS, UNETHICAL, UNFAIR and DAMN STRESSING.

This County has over a million people who pay the SECOND HIGHEST TAXES. This is a SAFETY ISSUE and nothing more. DO NOT LOSE SIGHT OF THAT.

They have CUT STAFFING to allow this. It is not the operators as 'THE OTHERS' in higher up positions are painting it to be.

It is incomprehensible what they have done. 9-1-1 EMERGENCY is ANYONE IN NASSAU COUNTY's FIRST LINK TO SAFETY.

Two operators taking calls defies a defense by anyone

[roll call mishaps]

So what your saying is you cant see the roll calls anymore because the police dept doesnt want the info out that there are not enough operators? And why are your civilian supervisors who worked along side of you for years trying to strong arm the people there to find out about cell phone pictures etc???? what I have read so far it seems pretty soon the "office people" who dont have to do your job will soon be looking for those answers cause maybe they are afraid of the bosses throwing them also out on the floor.BEWARE !!! BEWARE!!!

[WOMEN...]

Some women just don't get it. In thr effort to be "liked" by mgmt or a Sgt. they would throw thr own children to the wolves. Women have difficulty sticking together when men do such a better job of it...especially when thr pocketbooks are affected. Do any of those "wanna be liked" types think the sgts are doing anything but laughing at them? Remember where you came from. When it comes to $$$ we all drink from the same well...and the men in blue are NEVER going to share (voluntarily)...no matter what you throw at them.

The ROLL CALL situation has been rectified for now.

The Civ. Supv situation has not. There are those CIV. SUPV that do not realize the issue of PUBLIC SAFETY should be paramount in this integral department.

Why they would look to burn an operator trying to 'EXPOSE' this situation in order to rectify is beyond belief. The reason is clear. Look good to the bosses and maybe they too can have a more cushy position.

Additionally: 1) forgetting where they came from; 2) forgetting the consequences to the calling public with the short staffing; 3) increasing the wedge between worker/management.

Keeping to the original post: UNDERSTAFFING and the lack of concern for Nassau County residents, INCLUSIVE OF THE CIV. SUPV and THR FAMILIES that reside in Nassau.

It is the Nassau County RESIDENTS who need to be made aware.

[rollcall mess]

Im sure that that situation is not rectified its just held off till that wonderful civilian supervisor gets more info to put on the table.Beware of your surroundings!!!! they might be pulling a fast one with one of the member of force supervisors!!!!! See how they are reacting also to this situation. BEWARE!!! BEWARE!!!

[guest 44]

THE BIGWIGS OF HEADQUARTERS DOES NOT WANT OUT THE SO CALLED THREAT OF LAWSUITS WHICH WILL STEM FROM SHORTAGES OF THE PCO"S .THE SHORTAGE OF POLICE',ALL FOR SAVING OVERTIME NOT LIVES NASSAU COUNTY I AM TALKING ABOUT YOUR FAMLIES LIVES - THEY WILL LIE - OUT AND OUT LIE SO THEY SAVE THR ASSES . WHEN ALL THEY ARE REALLY THINKING ABOUT IS HOW TO SAVE THR BUDDY TOM SUOZZI WHILE HE IS STILL IN OFFICE. GUTERSLOH'S SON ALSO MADE THOSE WONDERFUL PEOPLE UPSTAIRS LOOK TERRIBLE. HOW MANY KNEW THIS WAS COMING,NO DOUBT THE BREAKFAST CLUB OF THEM ALL. I MEAN MONETTE,GUTERSLOH,MCDONALD,ALL WHO HAVE SEEN TROUBLE THEMSELVES AND SEEMED TO JUST SLIDE BY WITHOUT GETTING FIRED. TOM SUOZZIS CLOSE FRIENDS. IT IS A SHAME NASSAU COUNTY COMES LAST EVEN THOUGH TOM RAISED THE TAXES HIGH WHERE WE ARE # 2 IN THE COUNTRY FOR HIGH TAXES. AND HE MEANING SUOZZOLA HIRING FROM THE CITY AT BIG PAYCHECKS AND CARS THEY CAN USE TO GO BACK AND FORTH. REMEMBER IT WAS ONE OF HIS PEOPLE WHO WAS CAUGHT STEALING FROM THE COUNTY NOT COMING TO WORK AND GETTING PAID SO THEY IMPLEMENTED A PLAN OF ALL NASSAU WORKERS HAVE TO SIGN IN AND OUT. WELL ARE THEY SIGNING ANYTHING? WHO IS LOOKING INTO THAT?????/ THIEVES THEY ARE ALL THIEVES. " AND THATS ALL I HAVE TO SAY ON THAT MATTER"

The issue is about the INTENTIONAL CUT in ROLL CALL NUMBERS (amount of operators on duty in a given tour).

They have 4 hour blocks overnight where only 3 or 4 operators are plugged in taking calls. One or two operators have a nature call, and that leaves one or two. The day tours have been SEVERELY CUT also (5 plugged in on a FRIDAY day tour).

When there is the flood of calls reporting an accident, the calls waiting to be answered BACKS UP in the DOUBLE DIGIT range.

There are NO operators working as OFFICE personnell at night as the Captain mistakenly implied to NEWS 12. The OFFICES ARE ALL CLOSED ON THE OVERNIGHTS and ALL HOLIDAYS AND WEEKENDS. Therefore, the available operators to be utilized, as stated, are taken out of the equation.

So what happens? The backed up calls eventually get answered, but a DELAY of miinutes has happened. Minutes that can be life or death to a choking child, a person having a cardiac or difficulty breathing...a person hearing someone enter thr house for rogue reasons.

The shortage becomes more severe when the command chooses NOT to call operators in on OVERTIME when a scheduled operator is sick, or on vacation, or has an emergency at home.

Only a few short years ago, PRIOR to the CUT in STAFFING (operators taking YOUR 911 EMERGENCY calls), the numbers were 'OVER' what was actually needed. The ROLL CALL had a "BUILT IN" buffer zone...an allowance for staff to be out on sick leave or vacation leave. This is NO MORE. If no one was sick/out, they offered staff the opportunity to use thr time and leave if they chose (remember using your 'STRAIGHT' time or 'COMP' time?

What was considered a CRITICAL ROLL CALL only a few years ago (remember that...written in RED INK on the ROLL CALL was the word "CRITICAL" from the Supervisor) is now a normal roll call.

Now, every man, woman and child is fully aware that times are very different today than a couple of years ago (does McDonald remember September 11/2001?????), yet the command CUTS staffing to CRITICAL levels as the norm? How do they defend this?

This is dangerous and scary even to the most uneducated, yet these 'OTHERS' (those in the policy making office of HQ) are getting away with it. WHY?

It's simple...the SECOND HIGHEST TAXPAYERS IN THE COUNTRY ARE UNAWARE OF IT. So they have been getting away with it for the Suozzoli factor.

That is, until NOW.

[SNAKE PITY]

You paint a pretty grim picture of what goes on down there. Do you recognize the symptoms of DIVIDE AND CONQUER? You folks are starting to sound like the stepford wives of DSS. Money should unite you.

Suffolk County has ten 911 call takers on the midnight tour..(the slowest) and at l seven of them are taking calls at any given time. More than Nassau and same amount of residents.

DIVIDE AND CONQUER????

There is no divide and conquer among those that do the job hired for. There is sympathy for the two that get stuck taking all the calls.

As for Suffolk...GREAT CASE IN POINT.

Can't wait to see the NEWS 12 follow-up and reply to the tote board pictures.

[guest13]

if there is a so called picture of the tote board was it sent to news 12???? If it was why doesnt News 12 show it to the public???? Are they anything like newsrag???only what they think is good for the public???

if there is a so called picture of the tote board was it sent to news 12???? If it was why doesnt News 12 show it to the public???? Are they anything like newsrag???only what they think is good for the public???

Newsday and News 12 never side with the employees or the union. Ever notice that they only print or show things when Suozzi or Wtzman hold a press conference? They are all supporters of TS.

Dolan, wasn't he a major contributor to the Suozzi for Gov campaign? Newsday, forget it, they hate the county workers as well as thr own union workforce. Remember Janson, or even worse Klurefield? ( publisher of Newsday Editorials)They are as obvious and one sided as anhbody can be and they even admitted it publicly.

[user 641]

If I had pics of anything like that, I think I would be sticking it to the long island media and I would be talking to the New York Times, The Post and the local side of the broadcast TV channels.

What do you have to lose. Cablevision and Newsday have to learn that you will turn to NYC for coverage of LI problems if they are too politically in the other camp. If they are dirty that way, take you story where good coverage also outs the local Suoxxi lovers.

They will love a story identifying a citizen wronged by bad staffing, told from the victim's perspective - now that's investigative journalism done right. Remember Nixmary.

The Long Island Media will not post it. They side with the 'OTHERS' until something happens.

It's interesting (and the media made aware) that at times (nothing new...happened just this week)...THERE ARE MORE SUPERVISORS ON DUTY in the 911 facility than there are 911 CALL TAKERS.

Three Civilian Supv and 2 Sgts. (and a 4th Civ Supv called in for 4 hour minimum paid OT for 1/2 hour work to reboot the CAD system).

So 5 supervisors looking over 3/2/1 CALL TAKERS (3 on, 1 on break and 1 at a nature call...check the stats...1 operator plugged in for minutes at a time.)

Justification? HAHAHA...The 911 facility is in shambles in the name of retaliation. Hostile? YOU BET. Disgustingly venemous from the management (inclusive of the lowly Civilian Supv. ) towards the workers.

Why don't they show the SGTs who are making a decent salary how to reboot the CAD system. Job security.

[What's going on ...]

Chief Of Support is on camera with news 12 stating that there

are 30 operators who can take 911 calls at any given time ...

Where were they this morning, at 0707hrs, 0741hrs & 0750hrs ...

while EVERYONE in the Communications Bureau is listening to

the "Charge" and calls are backed up 4 - 7 minutes at a time?

How many PCO's were assigned to 911? ... Only THREE!

If this is happening on a Wednesday Day Tour ... What's it like on

a Saturday at 4 am? How many PCO's got called in for overtime

today? This doesn't need to be about Souzzi cutting overtime!

NCPD could have covered the roll call today by using those expertly

trained, highly skilled 911 ops that are performing the duties

of "CLERKS" processing time & leave, alarm permits, radio repair

requests etc... And let's not forget to ask "Were there any PCO's

working as a PSA in Case Offense today?" The staffing and

overtime issues can be fixed ... the public deserves someone

answering thr calls for help.

[NO PICS/USE A LOG]

You are completely correct, and so right in keeping a log.

The floor Supv now have banned anyone using a camera or cell phone to take pictures of thr 'tote' board showing Operators plugged in and backlog of calls.

Not that the News is gonna print them anyway (hmmm/County influence of sorts??)

So, beat them at thr own game. Keep a written log of times and dates when the calls are backed up. The media/courts (or anyone for that matter) can FOIL (Freedom of Information) these records and substantiate the log (dates/times/numbers).

News 12, speak to those that do the job. They can/will give you thr half of the story. After all, it is these very operators plugged in and tethered to thr position for hours at a time.

Remember, your 'tour' of the Communications Bureau was given by someone who does not have his office down there, nor frequents the mole hole very often (usually only for the photo ops with the Media).

Who knows better what goes on than those chained (via the headset) to thr position.

Hope tomorrow's welchks (check on the well-bng of) weren't trying to get through to 911 between 7 and 8 this morning. If they were, they had to wait 5 or 6 minutes for an operator. They will be 10-72s by the time someone finds them!

[OBSERVANT MEDIA]

What are you saying? With only 3 people taking 911 calls, Ronald (McDonald) did not call 'ALL THESE AVAILABLE OPERATORS WORKING IN THE OFFICE..." to plug in and take calls?

Sounds exactly like Ronald McDonald House. They were all in rehab on a coffee clatch...ya know from the Mr. Coffee the Supervisor so aptly makes just inside the tape office at the end of the 911 floor.

Part of her Supervisory 'on the clock' duties. Must have just about been ready between 7 and 8 AM.

Sorry Joe public caller with an emergency.

At l they serve 'BILLIONS and BILLIONS' without a hitch.

This department can only serve three callers at a time. Makes perfect sense.

[DISGUSTED BY IT ALL!!!!]

YEAH YOU HAVE THE SUPERVISOR OF THE ALARM OFFICE GO OUT WITH SOMETIMES MAYBE 2 OR 3 OF "HER" WORKERS OUT SHOPPING HOURS AT A TIME. THEY NEVER ANSWER THE PUBLIC THER,ALL THR CALLS MANAGE TO GO TO A TAPE RECORDING. WHEN A CUSTOMER WITH A PROBLEM WITH THR ALARM CALLS THEY GET A MESSAGE,PLEASE LEAVE YOUR NAME AND NUMBER WE WILL GET BACK TO YOU AS SOON AS POSSIBLE. YES THESE PEOPLE ARE ALSO 911 OPERATORS DOING THE JOB OF A CLERK. AND OF COURSE MOST OF THEM DONT WORK WEEKENDS AND HOLIDAYS TO BOOT ALTHOUGH THEY HAVE LESS TIME THAN ALOT OF YOUR BURNT OUT OPERATORS. THEY DONT NEED TO SHARE THE LOAD, YOU ASK WHY ARENT THEY OUT ON THE FLOOR AND YOUR PAT ANSWER FROM YOUR LIEUTENNANT IN CHARGE IS......THATS THR "PERKS OF THE JOB" AND DONT ASK AGAIN. THE PUBLIC SHOULD ALSO BE AWARE THAT THEY SOMETIIMES CALL IN A 911 OPERATOR OFF THE FLOOR TO STUFF ENVELOPES FOR THEM ALTHOUGH THERE ARE AT L 5 PEOPLE THAT DO THAT JOB. WANT TO TALK ABOUT THE PUBLIC PAYING THROUGH THE NOSE FOR 5 OPERATORS (EXCUSE ME" 4" 911 OPERATORS AND A CIVILIAN SUPERVISOR WORKING IN THERE. WHAT IS WRONG WITH THIS PICTURE????????? :shock:

[SO MR SUOZZI]

So Mr Suozzi, want to save a bundle and help finance your back pay burden to the workers?

Ask the workers about the waste in this one department. Ask those that actually do the job. So many overlayments, triple and quadruple people shuffling the same piece of paper.

Or is that really very silly. All these promotions are a 'payback'? Skip these two qualified people cause we have to reach #&%$ who has worked in the office for years.

We have to throw CAD Supv. so much overtime so she don't blow a gasket to the Inspector...after all, she been there many years.

Although, that position "CREATES" its own overtime. (AHHH...it must be midnight, all the RMP's are complaining the MDT's don't work...call the CAD Supv in for 1/2 hour work rebooting the system for FOUR HOUR minimum OT).

[read ok I believe]

Posts are going to the wrong topics Read ok, I believe

this is all garbage by a couple of pco's who just like to stir this crap!!!

is it perfect in CB?? NO!!

Most people do try thr best and the bosses, including our CO, try thr best!!!

Mommy and her offspring should channel thr energy in to doing thr job which is to handle and dispatch 911 calls and not try to antognize people!!!!

[user www]

OPEN LETTER TO MOMMY AND HER OFFSPRING

As a non-police, tax paying resident of Nassau who had the need to call 911 for help in the last week, I THANK YOU. It is a rare gift to be willing and able to think beyond yourself, do your job, and also see the big picture. You understand that you are the first stop in getting help when you need it. Your operation HAS to function properly all the time. Everyone has to do his and her part for my benefit.

Correct me if I am wrong (thinkers, not jerks) you must get the story straight and assess what is needed FIRST. You are therefore worth as much as the helpers that show up. Nothing good happens without your first action. I bet there are those who choose to avoid doing what they are paid to do, and I bet you carry them. That is the way it often goes. There are always those who stand away, let you handle things and then criticize you.

Your managers should throw everyone into the fray and dump those who cannot cut it. Those that can do. Those that can't bitch about those that can. ( Makes'em feel they have a purpose).

Keep up this crap!!! Get a life!!! Stop writing letters pretending to be someone else you idiot. You might have a personality disorder like SYBIL!!

Get off the computer and process some alarm permit applications! Suozzi should know what you really do at work..you were burnt out on day 1.

[STICK WITH TOPIC]

Topic here is if the public is aware of having only 2 or 3 911 operators taking calls.

This is a county with over a million people...and many more 'passing through' that reach us by cell phone. Why is the second highest TAXED municipality in the nation having 2 operators to take ALL INCOMING 911 EMERGENCY CALLS at various times?

[Rev. Peter Sylver Redux]

...Nassau County has now recved $10,496,382 for computer equipment to upgrade its 911 system, including a computer-aided dispatch system. The upgrades will allow county 911 dispatchers to identify and pinpoint the location of wireless calls they recve.
That's a lot of money...and they dont even have the manpower to run it :cry: :cry: :evil:



$10.5M can buy me lots and lots of dem pepp'mint paddies. Hellz, I can start me my own religion and use pepp'mint paddies instead of wafers for communion.... sheet.....

That was pretty stupid.

[user2121]

Please, whoever is listening, please do not allow the peppermint patty person any place near the incoming calls at 011. What civil service test allowed that poor, inept soul near a responsible job like that one. Also, I guess I don't want her handing out pistol permits ther. Maybe there is something for her at DPW. Is she related to police brass? Let her be a call box painter.

[TO STICK W THE TOPIC]

YES THE COUNTY OR THE POLICE SHOULD NEVER LET 911 GO DOWN SO LOW IN NUMBERS WITH OPERATORS. i WOULDNT WANT MY FAMILY WAITING FOR AN AMBULANCE BECAUSE THE PHONE LINES ARENT BNG ANSWERED DUE TO OVERTIME. I AM SURE THEY CAN CUT ALOT MORE IN OTHER DEPARTMENTS SO MY FAMILY CAN BE SAFE. HOW MANY DISTRICT ATTORNEYS ARE PAID A LARGE AMOUNT OF MONEY JUST TO FIGURE OUT THR CASES THAT HAVE HAPPENED ALREADY? HOW COME YOU CANT CUT FROM TOM SUOZZIS OFFICE THE AMOUNT OF WORKERS HE HAS IN HIS OFFICE? HOW COME HE DOESNT TAKE AWAY COUNTY CARS TO EVERY TOM DICK AND HARRY WHO SAYS THEY NEED ONE AND THAN DRIVES HOME TO THE CITY ON NASSAU COUNTY PAID GAS AND NOT TO MENTION THE E-Z PASS. HOW MANY PHYSICALLY ABLED COPS WORK IN HEADQUARTERS GET A COUNTY CAR AND GAS PAID FOR BY THE COUNTY AND THEY ARE ALSO DOING CLERICAL WORK???? AT SEARGEANTS PAY NO LESS. HOW MANY CHIEFS AND INSPECTORS SAY THRY NEED THR CARS TO CHECK ON THE LOWLY POLICE ONLY TO FIND MOST OF THOSE CARS UP AT THE NEVELE WHILE THEY ARE PLAYNG GOLF? THEY SHOULD PRIORTIZE A BETTER WAY. IF I FIND THAT ONE OF MY RELATIVES HAVE BEEN INJURED MORE THAN THEY SHOULD HAVE BECAUSE OF THIS I WILL PERSONALLY SUE NOT ONLY THE POLICE DEPARTMENT BUT TOM SUOZZI AND THE COUNTY. I AM TIRED OF BNG USED BY MY OWN COUNTY FOR THR ANTICS. IT IS VOTING TIME. I THINK ITS TIME FOR THE DEMOCRATS TO GET THE HELL OUT OF OFFICE BEFORE THEY SCREW EVERY ONE IN NASSAU COUNTY .

[NEVELE AND HIGHERUPS]

NEWSDAY WOULD HAVE A FIELD DAY IF THEY WENT UPSTATE TO THE NEVELE DURING THE PBA OUTING IN MAY. IT SEEMS THERE ARE MORE NASSAU COUNTY CARS UP THERE THAT WEEKND THAN THEY HAVE COVERING A PRECINCT. MIND YOU THE BIG BOSSES USE THEM. THEY ARE ALL UNMARKED CARS. BUT THEY ARE THERE. MEANWHILE THE POLICE THAT DO THE JOB ARE DRIVING AROUND IN GARBAGE CARS WHICH FALL APART WHILE THEY ARE GOING TO AN AIDED CASE. BUT NO THE CHIEFS AND INSPECTORS ALL HAVE CARS ASSIGNED TO THEM WHICH SHOULD BE MADE INTO SECTOR CARS WHERE THEY ARE NEEDED THE MOST. DOES ANYBODY IN NASSAU COUNTY AS A RESIDENT REALIZZE THIS????? NEWSDAY SHOULD TAKE A RIDE UP THERE ONE YEAR AND REPORT THR FINDINGS TO THE PUBLIC. MEANWHILE THOSE BOSSES SAY THEY NEED A CAR JUST IN CASE THEY ARE CALLED OUT AT NIGHT FOR AN EMERGENCY. YOU MEAN TO TELL ME EVERYONE OF THEM SHOW UP IN AN EMERGENCY?????? I HIGHLY DOUBT IT. AND LIKE THE OTHER PERSON SAID OUR FAMLIES LIVES ARE THE ONES THAT SHOULD COUNT THE MOST. THEY ARE BNG PAID BY THE PEOPLE OF NASSAU COUNTY. GET MORE COPS ON THE STREET AND GET RID OF THE OVER ABUNDANCE OF CHIEFS AND INDIANS WHAT A WASTE OF TAXPAYER MONEY :evil:

[ITS NOT OVERTIME]

The shortage is NOT about OVERTIME, but rather the CUT in STAFFING. They, simply put, have CUT roll cut numbers (number of operators on duty taking calls).

What was once considered a CRITICAL ROLL CALL by this very command is now the NORM. Further and much more CRITICAL is that when an operator assigned to that days roll call is out, they are ther NOT FILLING THAT SPOT, or wait until minutes before the start of a tour to call someone in.

Don't be fooled into believing this is about OVERTIME. That is a small part of the picture. IT IS THE CUT IN STAFFING THAT HAS CREATED THIS SHORTAGE.

The OVERTIME issue only compunds it. Further disgraceful is that many times a person takes off on Compensatory time (time they have already worked but did NOT take in money, but time). When that person chooses to use that time, they discriminately choose if it will be granted.

That 'OVERTIME' has to be paid sooner or later. It is NOT 'CREATING' overtime as they lead all to believe. The command is like a pretzel factory: very TWISTED.

911 operators battle cry: time to make the donuts. :lol:

NEG on the donuts...

Most donut makers seen at DD's are male...funny how you can't stay away from that comparison

[TO STICK W THE TOPIC]

WHAT YOU ARE SAYING MAKES MATTERS WORSE. I THOUGHT THAT THERE WERENT ENOUGH PEOPLE ALSO AND TO MAKE MATTERS WORSE THEY CUT THE ROLL CALL YOU SAY? WHAT WOULD A ROLL CALL BACK WHEN SO DIFFERNET FROM WHAT IT IS NOW PLEASE EXPLAIN. ALSO WHO CAN I AS A TAXPAYERGET IN TOUCH WITH SO THIS WAY THEY CAN EXPLAIN THIS HORRIFIC PROBLEM. WHO MAKES THESE DECISIONS? WHY DOESNT TOM SUOZZI SEE THIS? DOES HE GET PREFERRENTIAL TREATMENT FROM THE POLICE IF SOMETHING HAPPENS AT HIS HOUSE? HOW ABOUT ALL THE OTHER LEGISLATIVE PEOPLE? THIS IS WRONG SO VERY WRONG. :cry:

[GET IN TOUCH]

Get in touch with ANY media you choose...NEWS 12, NEWSDAY, NY TIMES, NEWS RADIO 88. Make copies of these posts.

Ask them to contact the Union to speak with the ELECTED reps of the Command. Ask the media to speak with the workers (actual operators), not the puppets they (the department) choose to have speak for the workers. Ask the MEDIA to FOIL records such as Roll calls, etc.

It is that simple.

Is the PUBLIC CONCERNED or they JUST DON'T KNOW?