BWAAAAH!
06-13-2006, 08:57 PM
You have to understand these are people who are looking for easy money and other assorted handouts. It's not like they're out there looking for a honest to goodness job or volunteering thr time to the community at large. Nope, thr a bunch of government subsidized beggers, bums, druggies, drunks, illegal aliens and ho's who just don't know when to stop having babies. Like the staff is going to move any faster for this population. Think again it's never going to happen.
COUNTY OF NASSAU
DEPARTMENT OF SOCIAL SERVICES
60 Charles Lindbergh Boulevard
Suite 240
Commissioner’s Directive – 001-06
To: All Directors, AD's and Supervisors:
A quick review of the lobby waiting times on any day will show a large number of individuals still waiting for service up to 3, 4 and even 5+ hours. This is clearly unacceptable and needs to be corrected immediately.
Lobby traffic issues can be improved 95% by more effectively managing the waiting times for our clients. While I understand there are other issues that need to be addressed regarding the application and appointment processes for our customers, the first step is to eliminate the inordinate waiting times. Therefore, effective immediately:
1. As part of thr responsibilities, each Supervisor and Assistant Director must regularly check the Status Tracking System throughout the day to review the waiting times for clients.
2. Some clients may remain listed for excessive waiting times because workers have not closed out the pending activities. Please remind all staff to update activities on the Status Tracking System, at the time of completion, so we have a realistic assessment of which clients are in fact still waiting for excessive periods of time in the application and evaluation process.
3. Supervisors, AD's and Directors are all responsible to regularly monitor the Status Tracking System and insure that all clients listed as waiting more than 2 hours will be automatically reviewed with regard to a status check.
Management leadership (i.e., supervisors, AD's and Directors) are all accountable for non-compliance by any staff in thr areas. If as a team we together continue to keep a constant check on the waiting times, then we will together as a team ease the lobby traffic flow and more quickly finalize our client activities.
Let’s eliminate this problem of excessive waiting times for people – we all know it’s a situation that none of us would tolerate in our own lives.
Many thanks for your cooperation.
June 13, 2006
COUNTY OF NASSAU
DEPARTMENT OF SOCIAL SERVICES
60 Charles Lindbergh Boulevard
Suite 240
Commissioner’s Directive – 001-06
To: All Directors, AD's and Supervisors:
A quick review of the lobby waiting times on any day will show a large number of individuals still waiting for service up to 3, 4 and even 5+ hours. This is clearly unacceptable and needs to be corrected immediately.
Lobby traffic issues can be improved 95% by more effectively managing the waiting times for our clients. While I understand there are other issues that need to be addressed regarding the application and appointment processes for our customers, the first step is to eliminate the inordinate waiting times. Therefore, effective immediately:
1. As part of thr responsibilities, each Supervisor and Assistant Director must regularly check the Status Tracking System throughout the day to review the waiting times for clients.
2. Some clients may remain listed for excessive waiting times because workers have not closed out the pending activities. Please remind all staff to update activities on the Status Tracking System, at the time of completion, so we have a realistic assessment of which clients are in fact still waiting for excessive periods of time in the application and evaluation process.
3. Supervisors, AD's and Directors are all responsible to regularly monitor the Status Tracking System and insure that all clients listed as waiting more than 2 hours will be automatically reviewed with regard to a status check.
Management leadership (i.e., supervisors, AD's and Directors) are all accountable for non-compliance by any staff in thr areas. If as a team we together continue to keep a constant check on the waiting times, then we will together as a team ease the lobby traffic flow and more quickly finalize our client activities.
Let’s eliminate this problem of excessive waiting times for people – we all know it’s a situation that none of us would tolerate in our own lives.
Many thanks for your cooperation.
June 13, 2006