NEW 911 CENTER
04-02-2010, 07:45 AM
Once again the County and its Department heads keep the workers out of the loop. Why? What deals once again are being cut? What 'spin' are they now feeding the taxpayer?
The County was deluged with 911 calls after this last rain storm. The current 911 call center could not handle it .. Not only because of trunk lines, as the DEPARTMENT (NCPD) portrayed .. WORKER SHORTAGE was the big problem. STAFFING LEVELS CUT THROUGH THE YEARS, EVEN THOUGH VOLUME HAS INCREASED.
LISTEN TO THE WORKERS WHO WERE THERE THAT DAY DOING THE JOG OF TAKING CALLS. There was chaos in the bomb-shelter that houses the 911 call center - and a worker shortage. That Sunday, at times, had only 4 call takers for the entire County.
PD can play with numbers. The Support's office gives you what they want you to hear. SPEAK WITH THOSE plugged into the consoles and the Supervisors (CSEA people). Ask the Union. SPEAK WITH YOUR WORKERS FOR A CHANGE.
Now Mangano states in the April 1st Newsday article:
The new center will have 38 console positions, compared with 19 now. Mangano said no new employees would be hired for the expanded service.
Well, Mr. Mangano, you can 100 consoles (call stations), but with staffing levels reduced to 4, 5 or 6 people on a shift (actual people TAKING calls that is.. don't count employees on a shift that have a job function in an administrative area and do NOT take calls .. this is a PD ploy to play with numbers). There are paid 911 call takers who have not taken a call in years and years.
The County has a right to do that. However, don't add the additional burden of the extra calls of those working within their title by shorting the staffing levels of actual call takers. Don't screw the taxpayers with another situation of two weeks ago.
Yes, Mr. Mangano, you too are being fed a line of crap. There are 911 call takers working @ the center .. paid as call takers .. but do not take calls as their NORMAL EVERYDAY position.
Look into it. Check with your labor Union. Ask the workers at CB. The workers, that is, that actually take calls; get watched; adhere to time schedules .. unlike those workers the PD would rather you speak with.
The County was deluged with 911 calls after this last rain storm. The current 911 call center could not handle it .. Not only because of trunk lines, as the DEPARTMENT (NCPD) portrayed .. WORKER SHORTAGE was the big problem. STAFFING LEVELS CUT THROUGH THE YEARS, EVEN THOUGH VOLUME HAS INCREASED.
LISTEN TO THE WORKERS WHO WERE THERE THAT DAY DOING THE JOG OF TAKING CALLS. There was chaos in the bomb-shelter that houses the 911 call center - and a worker shortage. That Sunday, at times, had only 4 call takers for the entire County.
PD can play with numbers. The Support's office gives you what they want you to hear. SPEAK WITH THOSE plugged into the consoles and the Supervisors (CSEA people). Ask the Union. SPEAK WITH YOUR WORKERS FOR A CHANGE.
Now Mangano states in the April 1st Newsday article:
The new center will have 38 console positions, compared with 19 now. Mangano said no new employees would be hired for the expanded service.
Well, Mr. Mangano, you can 100 consoles (call stations), but with staffing levels reduced to 4, 5 or 6 people on a shift (actual people TAKING calls that is.. don't count employees on a shift that have a job function in an administrative area and do NOT take calls .. this is a PD ploy to play with numbers). There are paid 911 call takers who have not taken a call in years and years.
The County has a right to do that. However, don't add the additional burden of the extra calls of those working within their title by shorting the staffing levels of actual call takers. Don't screw the taxpayers with another situation of two weeks ago.
Yes, Mr. Mangano, you too are being fed a line of crap. There are 911 call takers working @ the center .. paid as call takers .. but do not take calls as their NORMAL EVERYDAY position.
Look into it. Check with your labor Union. Ask the workers at CB. The workers, that is, that actually take calls; get watched; adhere to time schedules .. unlike those workers the PD would rather you speak with.